Refund & Return Policy

This Refund & Cancellation Policy explains how refunds and cancellations work for services purchased from Digitimize. Because our services involve custom, project-based digital work rather than physical products, our refund terms differ from traditional retail return policies.

By purchasing a service, approving a proposal, paying an invoice, or authorizing Digitimize to begin work, you acknowledge and agree to the terms outlined in this policy.

1. Deposits & Upfront Payments

Projects typically require an upfront deposit or initial payment before work begins. This payment allows Digitimize to reserve project resources, schedule development time, conduct discovery, and begin project planning.

The deposit covers time and resources already committed to planning, discovery, scheduling, and project preparation.

Important: Once work on a project has started, the deposit or upfront payment is non-refundable because time, resources, and project capacity have already been allocated.

2. Project Cancellations

We understand that project requirements and business circumstances may change. Clients may request project cancellation by contacting Digitimize in writing.

Before Work Begins: If you cancel before any project work has started, you may be eligible for a full or partial refund of your deposit. Payment processing fees, transaction charges, administrative expenses, and third-party costs already incurred may be deducted from the refund.
After Work Begins: Once design, development, content creation, strategy, or other project work has commenced, any eligible refund will be calculated based on the work completed, hours invested, resources allocated, and expenses incurred. Completed milestones are non-refundable.
Fully Completed Projects: No refund is available once a project has been completed, delivered, approved, and/or launched by the client.

Please Note: Completed work, approved project stages, and completed milestones remain non-refundable regardless of whether the client later decides to discontinue the project.

3. Subscription-Based Services

Digitimize may provide recurring or subscription-based digital services, including SEO, Meta Ads management, Google Ads management, social media management, chatbot hosting, website maintenance, and other ongoing services.

You may request cancellation of a recurring service at any time. Unless otherwise agreed in writing, cancellation will take effect at the end of the current paid billing cycle.
We do not provide refunds for partial months, unused service days, or unused portions of a billing cycle that has already been paid.
Advertising budgets or ad spend paid directly to Meta, Google, or another third-party advertising platform are non-refundable through Digitimize because those funds are paid to or used by the relevant advertising platform.
Third-party subscriptions, software, hosting, APIs, tools, or platform costs purchased specifically for a client's service may be non-refundable.

4. Quality Issues and Project Concerns

If you believe delivered work does not meet the agreed project scope or documented specifications, you must contact Digitimize within 7 days of delivery.

We will review your concern and compare the delivered work with the original agreed project scope, proposal, or documented requirements.

Where appropriate, Digitimize may provide reasonable revisions at no additional cost to bring the delivered work in line with the original agreed scope. Requests for new functionality, additional features, design changes, or work outside the agreed scope may be quoted separately.

Quality Disputes: Refund requests related to quality concerns are reviewed on a case-by-case basis. A refund is not automatic where reasonable revisions or corrections can resolve an issue within the originally agreed project scope.

5. Non-Refundable Items

The following payments, expenses, and completed services are generally non-refundable:

Domain name registration and renewal fees.
Website hosting and server costs already purchased or activated.
Premium themes, plugins, extensions, and software licenses.
Stock images, videos, fonts, templates, or licensed digital assets.
Advertising spend paid to advertising platforms.
Third-party APIs, subscriptions, integrations, and software services.
Work already completed and approved by the client.
Completed project milestones or project phases.
Custom design, development, content, strategy, or technical work once delivered.

6. Refund Processing

If Digitimize approves a refund, the refund will generally be processed through the original payment method where reasonably possible.

Payment processor fees, currency conversion charges, banking fees, and other third-party transaction costs may not be refundable and may be deducted where applicable.

The time required for an approved refund to appear in your account may depend on your bank, card provider, or payment processing service.

7. How to Request a Refund or Cancellation

To request a refund or discuss the cancellation of a project or recurring service, please contact Digitimize by email.

Your request should include your name, company name where applicable, order or invoice number, project or service details, and a clear description of your request.

Refund or Cancellation Request

Digitimize

Email: info@digitimize.us

We aim to respond to refund and cancellation requests within 2 business days.

8. Changes to This Policy

Digitimize may update this Refund & Cancellation Policy from time to time to reflect changes in our services, business practices, payment processes, or applicable requirements.

The updated version will be published on this page. Where appropriate, the revision or effective date will also be updated.